Ordering

Ordering

Toyo Genre Publications uses print-on-demand technology, so your book(s) will be printed rapidly once we have received your order. You can place your order online and it will then be shipped directly from the printer to the delivery address you have provided. Presently we have printers only in India, but can ship to any country in the world. We offer discounts for bulk orders so contact us by email if you'd like to receive further details or place an order directly with us.

E-mail: www.toyogenre.com

Hours of Operation: Monday through Saturday, 9:00 a.m.-6:00 p.m. (IST)

Delivery Costs

Our shipping costs vary according to your destination and the weight of the book(s) you order. The exact price will be calculated when you add your item(s) to your shopping cart.

*Important*:

Orders cannot be cancelled once payments are made online.

Import duties, taxes, and fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. You may check with your country’s customs office to determine if there will be additional costs. You can refuse to pay the charges, but this means that the goods will not be delivered to you and Toyo Genre Publications cannot refund the final amount.

Returns Policy

Once purchased we do not return goods. If the fault is ours (for example, if a printing error occurs or the wrong title has been dispatched), we will either replace the item or provide a full refund (including your postage fee). Please contact us by email. We reserve the right not to make refunds on items returned in less than pristine condition where the fault is not ours. Wherever possible we ask that you use the original packaging to return items.

*Due to the current COVID-19 crisis, our customers may experience some delivery delays. We apologize for any inconvenience this may cause.*